“One of the first things I did is,
I asked the leaders, How do you think you’re performing versus the competition?
The first thing you want leaders to do is recognise the truth,
the whole truth, and nothing but the truth.
A lot of them make excuses, but literally, and I’m really not kidding,
our margins were half of our competition’s.
I wanted people to acknowledge that our performance was terrible.
And then, when you dug deeper, it was terrible by branch,
it was terrible in expenses, it was terrible by product.
It was terrible on all these different levels.
To me, the first thing was just acknowledging that.”
– Jamie Dimon, Chairman and CEO, JPMorgan Chase,
defining reality when he first joined the company after being Head of Bank One
「我做的其中第一件事就是問那些管理人（領導人）：
你們覺得比起競爭對手你們表現如何？
第一件事你要你公司的主管坦坦蕩蕩認知一個真相、
全然的真相、除了真相什麼都不是。
許多管理人會找藉口，
但是，我說真的，我們的毛利比我們競爭對手的少一半；
我要我的人認知我們的表現很糟，再往下評估，我們的分行（狀況）很糟、
我們的花費（項目）很糟、我們的產品（服務）很糟、所有層面都糟透了。
對我而言，第一件事（亦最重要的一事）就是坦然地承認真相。」
Lloyd's of Rochester - an Eclectic blog 